Terms of Service

1. General Provisions

1.1. These Terms of Service (hereinafter – Terms) regulate the use of the website www.lensfit.lv (hereinafter – Website) as well as the purchase of goods in the online store.
1.2. The owner of the Website and the seller of goods is SIA KAVVA S, reg. No. 40203587785, registered address: Rēzekne, Rīgas iela 16D, Latvia (hereinafter – Seller).
1.3. By placing an order on the Website, the Client (natural person) confirms that they have read these Terms, agree to them, and undertake to comply with them.

2. Goods and Prices

2.1. The Seller offers contact lenses and food products only in appropriate and safe forms.
2.2. All prices are indicated in euros (EUR) including VAT.
2.3. The Seller reserves the right to change prices at any time, notifying users in advance on the Website.

3. Ordering and Contract Conclusion

3.1. Placing an order on the Website is considered the conclusion of a distance contract in accordance with Directive 2011/83/EU and the Latvian Consumer Rights Protection Law.
3.2. The contract between the Client and the Seller is considered concluded when the Client receives an order confirmation email.

4. Payment and Delivery

4.1. Payment is possible using the specified methods: payment cards, internet banking, etc.
4.2. Delivery time is usually 1–5 business days within Latvia, if the item is in stock.
4.3. Delivery is carried out using the Seller’s partner services (Omniva, DPD, Latvijas Pasts, etc.).

5. Right of Withdrawal and Returns

5.1. In accordance with Directive 2011/83/EU, the Client has the right to withdraw from the contract within 14 days without explanation, except in cases when:

  • Contact lenses and dietary products cannot be returned if the packaging is opened or damaged.

  • If the received product is damaged or does not match the description, please contact us within 14 days.

  • Refunds are made after product inspection and in accordance with consumer protection laws.

6. Liability and Usage Restrictions

6.1. The Seller is not responsible for consequences arising from incorrect use of contact lenses or protein bars.
6.2. The Client is obliged to follow all product usage instructions and, if necessary, consult a doctor.
6.3. Dietary supplements do not replace a complete and balanced diet.

7. Personal Data Processing

7.1. The Seller processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
7.2. Data is used only for order processing, customer service, and (optionally) marketing purposes.
7.3. The Client has the right to request access to their data, its correction, deletion, or to object to its processing.

8. Dispute Resolution

8.1. Disputes are resolved through negotiation or in accordance with the laws of the Republic of Latvia.